Always answer your customers on their preferred channels!
Today, customers want to be able to connect with your brand at any time, anywhere, on any device and through their preferred channels. They expect immediate answers and more availability from customer services. In the meantime, your agents handle even more interactions and you are trying to involve them on requests with more added value. How to meet both expectations ? By offering your clients solutions that give them more autonomy.
Our omnichannel bot welcomes your clients, qualifies requests and delivers services in full autonomy, on phone (callbot), web (chatbot) and vocal assistants (voicebot). With more than 15 years of expertise in natural language, our solution allows you to engage your customers in pleasant interactions. Powered by natural language processing, customers can freely express themselves and get immediate answers while providing information that help to better qualify their queries and ease agent work.