The channel is no longer the choice of the company, but the choice of the client
Today, omnichannel customer relationship is the new standard. As proof, according to a recent study from Salesforce, 40% of consumers say they do not want to be customer of a brand that do not offeir their preferred communication channel. Among these channels, instant messaging is now becoming an essential means of communication in an ultra-connected world. On the condition that it is available for the client within a multimodal and seamless customer journey.
The Odigo platform, natively cloud and omnichannel, integrates main instant messaging applications to allow you to offer a truly conversational, fluid, and transparent experience in order to improve the satisfaction of your customers, but also of your contact centre agents. With intelligent routing, Odigo enables your agents to provide personalised answers to your clients thanks to a 360º overview of past interactions, and the context of the current one. Equipped with tools that automate redundent tasks, your agents can focus on higher added value queries and offer an enhanced client experience. Bond with your clients through every conversation with Odigo.